Refund policy

Returns, Exchanges, and Cancellations

We do not accept returns, changes, or cancellations due to customer convenience after an order has been confirmed. However, exceptions are made in the following cases:

  • If the product received is different from the ordered item:
    • Please contact us via email through the "Contact Us" section within 7 days of receiving the product.
    • For returns, please send the actual product to the address below via "cash on delivery."
    • After the returned product arrives at our return address, we will send a replacement (if in stock) free of charge.
    • If a replacement is not available, we will issue a refund.
  • If the product is damaged:
    • Please contact us via email through the "Contact Us" section within 7 days of receiving the product.
    • For returns, please send the actual product to the address below via "cash on delivery."
    • After the returned product arrives at our return address, we will send a replacement (if in stock) free of charge.
    • If a replacement is not available, we will issue a refund.

Contact Information

  • infomone.sub@gmail.com

Regarding Refusal of Receipt Due to Long-Term Absence, etc.

  • We do not re-send items refused for receipt with cash on delivery.
    • If you wish to have the item re-sent, you will be responsible for the re-shipping fee (product price + re-shipping fee).
  • For credit card payments, we will re-send the item after confirming re-shipment via email or phone.
    • If we cannot reach you for more than one week, we will process the cancellation.

Precautions for Use

Please remove your accessories before bathing, as the following types of damage may occur:

  • Plating can peel off if rubbed, so please handle with care.
  • Detergents such as shampoo and conditioner, especially chemicals such as hair dye, contain ingredients that can cause chemical reactions and remove plating.
  • The adhesive used to attach stones may weaken in hot water, causing the stones to come off.

Contact Us

  • infomone.sub@gmail.com
    • Please note that we do not provide email support on Saturdays, Sundays, and public holidays.
    • Please note that we do not provide telephone support.